FAQ’s

Our support is based on updates or tasks of up to 30 minutes each. These can include content updates, theme or stylesheet adjustments, installing new plugins, configuring forms and much more. From coding to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes.

If we estimate a task to take more than 30 minutes, we’ll give you the option to purchase a Medium (1 hr) or Large (2 hr) one-off task to get what you need done. These are priced at £100 per hour + VAT.

Our security scanning comprises of regularly scheduled security scans which make sure your site is secure. Depending on your plan we scan the front end (website) and/or the back-end (the server) and we also conduct Malware clean-up if any problems are found.

WordPress regularly updates it’s core code to fix bugs and other security vulnerabilities. It is vital that you update the core code regularly to avoid your website from being attacked using a method that has been fixed by WordPress in one of these updates. Out of date WordPress core code is susceptible to numerous hacks, these are mostly performed by bots and can take your whole site offline. The same is true for Plugins, although these are updated by the author of the plugin. To keep you WordPress website secure you need to update your plugins and core regularly.

The Theme is what powers the layout and the structure of the WordPress website. It’s what controls most of the settings and functions behind the scenes. It takes some time to update the Theme as we have to check that everything is still working after each update because it changes a lot behind the scenes without the right skills it can cause a lot of issues. Luckily, with the WPT team on the case, it’s all under control.

If your site is hacked or you install a plugin that breaks the website how do you fix it? With a backup of course!

We do database and file backups every day, and store them securely off-site. We also test all our backups because a backup is not a backup if it’s in the same place as your website and you’ve not tested it!

Is your backup provided by your web host? What happens if they go bust or close your account? How do you get to that backup? Not much use is it.

We do database and file backups every day and store them securely off-site. We also test all our backups because a backup is not a backup if it’s in the same place as your website and you’ve not tested it!

We have a plan especially for eCommerce websites and it’s perfect for more complex, eCommerce and high-traffic sites. The difference in this plan is that we will manually update and test important plugins like WooCommerce, or other checkout plugins. These plugins are more complex in the way they work and interact with WordPress, so they need an expert review to make sure they are working as expected following an update. As this takes us extra time we have to charge a little more.

We check your site every 5 mins to make sure its online and working ok. If for any reason the website stops working (goes offline, has an error message or stops responding) we will get it back online. The only instance where we can’t help with this is where your hosting company (server) goes offline. In this case, we will let you know so you can check with your hosting company for further help.

Some companies limit you by time or number of tickets, so they can meet their self-imposed ‘fast’ turnaround time. We find most tasks aren’t really emergencies, so we don’t promise a ‘fast’ turnaround time. We offer unlimited support by prioritising tasks each day and fixing those that need attending to first, then those that aren’t urgent next. It means everyone’s happy and we’re not rushing to do content updates ahead of more urgent tasks simply because we said we offer a ‘fast’ turnaround.

We attend to most tasks on the same working day, but sometimes they might be fixed overnight and therefore we say we’ll attend to all tasks by the next working day. By ‘attend to’ we mean reply to, fix, resolve or report back on the task you submitted.

We offer working day support, so Monday to Friday.

Our support team are based in the USA and we offer an overlap with EU and Australia timezones. Our marketing and admin Team are based in the UK.

We don’t offer our own hosting but we recommend Siteground WordPress Hosting. Siteground’s WordPress Hosting is optimised for speed, has security built in, and has dedicated WordPress servers.

With all the features you need hosting starts at just £2.75/month. All plans come with Free SSL certificates to keep your website secure.

See the full features and signup here.

Pricing

All packages are built to keep your website safe and your schedule uninterrupted.

  • Essential Updates
    £29 per month
  •  Managed Weekly Backups
  • Website Security Scans
  • WP Core & Plugin Updates
  • Uptime Monitoring & Back Online Add for £10
  • Theme Updates
    Add for £10
  • SEO Report
    Add for £10
  • Server Security Scans
  • Malware Cleanup
  • Not suitable for
    eCommerce Websites
  • Add Updates (Tasks)
    from £75
  • £29 per month
  • For basic websites or
    single page websites
  • Regular
    Updates
    £59 per month
  •  Managed Daily Backups
  • Website Security Scans
  • WP Core & Plugin Updates
  • Uptime Monitoring & Back Online Included
  • Theme Updates
    Included
  • SEO Report
    Add for £10
  • Server Security Scans
  • Malware Cleanup
  • eCommerce Plugin Updates Add for £100
  • Add Updates (Tasks)
    from £75
  • £59 per month
  • For businesses that
    rely on their website
  • Complete Updates
    £89 per month
  •  Managed Daily Backups
  • Website Security Scans
  • WP Core & Plugin Updates
  • Uptime Monitoring & Back Online Included
  • Theme Updates
    Included
  • SEO Report
    Included
  • Server Security Scans
  • Malware Cleanup
  • eCommerce Plugin Updates Add for £100
  • Unlimited Updates
    30 minute Tasks
  • £89 per month
  • For business that want everything sorted
  • eCommerce Updates
    £179 per month
  •  Managed Daily Backups
  • Website Security Scans
  • WP Core & Plugin Updates
  • Uptime Monitoring & Back Online Included
  • Theme Updates
    Included
  • SEO Report
    Included
  • Server Security Scans
  • Malware Cleanup
  • eCommerce Plugin Updates Included
  • Unlimited Updates
    30 minute Tasks
  • £179 per month
  • For websites selling online
    with a checkout

All prices are exclusive of VAT which is charged in the EU only.

A 100% Risk-Free Service

Money Back Guarantee

We’re confident that you’ll love our service but if for any reason you’re not happy within 30 days we’ll give you a full refund.

A Commitment-Free Contract

You are free to cancel your monthly contract with us at any time.

Secure Recurring Payments

All payments are handled by Stripe and controlled by you.